Epicor announced Epicor Prism, a network of vertical AI agents that execute work directly inside the ERP systems that run the make, move, and sell economy.
The latest advancements include Epicor Lux, the company’s agentic design system, as well as the Epicor Prism Agent Foundry, and a new wave of Epicor Prism agents addressing high-value, decision-critical enterprise workflows.
“Our customers operate in complex supply chain environments where decisions must be executed quickly and with precision,” says Vaibhav Vohra, president and chief product and technology officer at Epicor. “Today, with Prism, we’re enabling intelligence that can execute inside the system of record, all while preserving the controls and accountability ERP was built for.”
Key takeaways:
· Epicor Lux: Establishes a consistent framework for agent design, governance, and security. Lux is designed to help humans and AI agents communicate with ERP systems dynamically, while enforcing consistent user experience and security standards across all agents built with Epicor Prism.
- Epicor Prism Agent Foundry: Provides a guided workspace environment for building and customizing AI agents. Prism Agent Foundry enables customers to use their data to create agents tailored to their specific business goals, while supporting an increasingly open agentic ecosystem. Customers will be able to orchestrate workflows and visibility tooling across ERP while their agents operate safely within Epicor's enterprise governance guardrails.
- Epicor Prism Agents: Within ERP workflows, agents operate to execute actions across data, processes, and decisions. The Prism Knowledge Agent alone processes more than 70,000 requests per month, supporting users inside Kinetic, Prophet 21, and Propello applications, providing in‑context learning for users to complete tasks with greater efficiency and confidence.
- The company also introduced a host of new Prism agents designed to address time-intensive, decision-critical workflows, including:
MRP Log Agent – Analyzes MRP output logs so users can better understand why MRP recommendations were made.
Freight Spend Agent – Combines ERP and shipping data to identify carrier discrepancies, reconcile variances, and prevent ongoing freight leakage.
Reasoning Agent – Helps users move from answers to action by synthesizing Epicor ERP data, documents and context.
Quick Ship Tracking Agent – Provides fast access to shipment tracking information using PO, SO, or customer names, helping teams quickly understand shipment status.
Quick Ship Freight Insight Agent –Delivers shipment volume and performance insights at the carrier and facility level, enabling logistics decisions based on pattern analysis.
Prophet 21 Prism Business Rules Agent – Allows P21 users to create and modify business rules from natural language prompts while preserving platform governance.
EDI Agent – Enables Kinetic users to ask plain-language questions about EDI document status, investigate errors, and review transaction status.
CPQ Snap Assistant - Increases efficiency for CPQ administrators during configurator development and maintenance.
Smart Data Capture Agent – Extracts and validates complex documents across AP and compliance workflows.
