SDCExec.com |

Atlanta — March 3, 2009 — ThyssenKrupp Elevator, Americas Business Unit, a company that manufactures, installs, modernizes and maintains elevators for all types of buildings, said this week it has chosen Servigistics' Command Center and Service Workforce Management Solution to optimize the scheduling and routing of field service technicians and the requisite service parts, and also to gain visibility across all customer commitments.

Through the implementation of the Servigistics solution, which will be integrated to Oracle, ThyssenKrupp Elevator said it will automate and optimize the dispatch of approximately 3,000 field service technicians in North America to ensure that the right person arrives with the right part at the right place at the right time. This move is expected to reduce costs, maximize productivity, improve on-time performance and increase capital asset up-time, as well as to increase customer satisfaction.

ThyssenKrupp Elevator said it will also be providing more "sustainable" services by reducing technician travel time, which will conserve fuel, cut carbon emissions and reduce traffic congestion.

"Transforming the service business process is a key part of ThyssenKrupp Elevator Sales and Service Initiative," said Barry Pletch, CEO, TKE-AMS. "Implementing the Servigistics solution will improve upon already high levels of field service in a cost-efficient manner, which demonstrates ThyssenKrupp's commitment to providing outstanding service while protecting the environment for future generations."

Eric Hinkle, CEO, Servigistics, added: "In these challenging economic times, businesses are going to reduce spending, keep assets longer and demand better service from service organizations. By implementing the Servigistics Command Center and Service Workforce Management solution, ThyssenKrupp Elevator is investing in service excellence, a true competitive differentiator in a tough market. We are pleased to be their chosen solution provider."