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Customer Relationship Management News
New solution from Oco integrates customer-related data from multiple systems to provide integrated view of customers and customer profitability
The largest producer of elevators in North America will optimize the service resources involved in delivering world class customer service
Hot Australian retailer switches to NetSuite for on-demand business management software solution
New features include CRM capabilities to manage customer demands
Manufacturing systems provider taps Axeda for on-demand remote service software to offer proactive support capabilities
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Customer Relationship Management Trends
Understanding customer profitability provides a foundation for better serving your best, and most lucrative, clients
Field service management solutions market seen reaching $532 million as manufacturers look to increase revenues, offset lower product margins, ARC reports
Manufacturing companies increasingly looking to warranty management processes to enhance both bottom and top line performance, Datamonitor reports
As companies increasingly rely on extended supply chains, focusing on these critical operational resources can ensure top performance
Six steps to balancing customer experience with shareholder results through a sourcing strategy that recognizes the needs — and value — of individual customers
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